It's not easy telling the difference between a good Web Design Company and a bad one. Most often customers only become aware of the differences when their present Web Designer is not meeting their needs. To make sure that you are choosing the right Designer, we have put together a list of important questions that you should get answers to, before deciding on who to choose.
Q: How long has your company been in business?
A: 310 Web Design Studio has been in the Internet business since it's inception.
Q:Where are your offices located?
A: 310 Web Design Studio has offices located in Beverly Hills, CA, Simi Valley, CA, and Moorpark, CA. Salt Lake City, UT. Our design studio is a Web Designer for the AT&T Creative Alliance Program.
Q: How long does it typically take to get questions answered by your staff?
A: 310 Web Design Studio prides itself on our excellent customer service and response time. If our web designers are busy with other customers they will return your call and address your issues within the hour. If your question is of an important nature (to be determined by you) the web designer will assist you immediately. You may call our support line 24 hours a day.
Q: What is your company's primary source of revenue?
A: Web Design revenue.
Q:What percent of your company's staff time is devoted to web site design and development?
A: 80% of our staff's total time is spent on design and development of Web sites. The balance is spent on customer service, marketing, graphic design and administration.
Q: What kind of background does your staff have?
A: Our Staff is very well educated and the members of our staff have fluent experience in all facets of Internet functions, programming, marketing, design and computer science. In addition to years of Internet experience our staff members posses many other skills and job experience that is helpful in understanding many different types of business.
Q: Does your staff attend Internet Industry, Web Design Conferences and Trade Shows?
A: All of our staff members keep up to date with current processes, developments and tools spending all of their spare time on the Internet. Our staff employees attend Internet Industry and Web Design Conferences and Trade Shows regularly. Also, our staff attends extensive training and development workshops with AT&T Website Services to maintain our CAP status with AT&T.
Q: Who makes up your staff?
A: Our company employs programmer, web designers, marketing experts, and graphic designers.
Q: How many Web sites has your staff designed?
A: In the past nine years our team has created, marketed, designed and developed hundreds of web sites. We are very proud of the expertise, knowledge and teamanship put forth by our staff.
Q: What different software do you use in the creation and development of your sites?
A: Our designers have many different sources of software that they use for the creation of web sites depending on the individual circumstances. We do most of the programming in HTML, PH, ASP, C++. We like to create admin panels that will make it easy for our clients to use after the design and development of their site, should they choose to maintain or add to their site themselves. Our team is versed in all popular software, you name it, we know it, past and present.
Q: What programming do your designers know?
A: HTML, Java, Java Scripting, Perl, CGI, C++ Cake, PHP, ASP. Cron, Flash, Actionscripting, you name it we know it.
Q: Are your designers familiar with different server Bots?
A: Our designers are very familiar with the use of different servers Bots. We have actually programmed many of our own.
Q: Have your designers worked with Audio, Streaming, Music Download and Video
A:Our designers have worked with and designed sites using all.
Q: How many ISP's are your designers familiar with? Can you help me make a decision on who can best host my Web site?
A: In this very competitive market, choosing an ISP to host your site is very serious business. All claim to do everything and most promise the moon. Our customers depend upon us to help them choose the right one. 310 Web Design Studio has spent an enormous amount of time and gone into great detail regarding this issue. We recommend only a handful, depending on several factors; 1) The size of and traffic to your site, 2) What the server must provide regarding the contents and components of your site, and 3) Your price range. We offer full service, secure hosting to clients, and can handle any and all of your hosting needs, but we work with many ISP. The facts about ISP Servers are given to you by us and the decision is yours.
Q: Do your designers know how to do sound embedding, scanning, custom graphics, custom animation, meta tag placement and embedding, frame pages, tables, 3D, forms, discussion forums, chat rooms, secured sites, commerce, digital coupons, databases, and all the necessary components to make my site appealing as well as easy to use and profitable? Are they familiar with browser plugins, and different server extensions?
A: Our designers are very familiar with, and know how to create, use, implement and maintain all of the above and more. Including all the new and exciting Internet possibilities to come.
Q: Can you help me choose, secure and register a domain name?
A: This is a feature of our service that is free of charge. Your only charge will be from Network Solutions for the registering of your domain name. An exciting note...The Internet will shortly have available additional extensions for use (.com, .org, .net .cc .biz .tv, are examples of current ones) so if the domain name that you choose is not available using .com, it may be available with the use of one of the other extensions.
Q: Will your staff be readily available to help me with support after my web site is completed? Do you provide any Web Site maintenance after the completion of my site?
A: One of our strongest staff qualities is our "Post-Design Support." Our designers are available 24 hours a day for questions and assistance. Our company offers monthly maintenance for your web site or we offer training and tools to allow you to maintain it yourself. Two weeks of free Web site support and maintenance is included in every Web site that we build.
Q: Will I know of how much the total cost to build my website will be before you begin?
A: 310 Web Design Studio prepares you a bid and reviews it with you in detail before any work is started on your site. The bid is detailed in writing and signed by you before we begin. We guarantee that you will not incur any additional charges that are not in your initial bid unless you ask us to add pages or additional items.
Q: Why do I need to hire someone to design my Web site? With all the software available I should be able to do it myself.
A: This is a question that is usually not presented to us. Everyone that comes to 310 Web Design Studio is already aware that they can not, or simply don't want to, design and develop a Web site themselves, or they are seeking help to learn how to do it themselves. This is not to say that you can't do it yourself, just that our customers have already decided to have us do it. Most all Web Design software will enable you to design a site yourself. When you develop your own site you will need to take the time to learn at least some HTML, Java, PHP etc., or buy software programs to help you learn. You will have to learn the newest technologies available and obtain all the tools, software, hardware, skills and equipment necessary, then muster up some good ol' fashioned creativity, imagination and artistic ability. Some people just don't have the time or ability to take this on themselves. That is why we are here.
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